Frequently Asked Questions
Everything you need to know about our handcrafted artisanal footwear and accessories.
What makes Officine Creative products unique?
Our products are defined by the 'Laboratorio' spirit, utilizing specialized washing and dyeing techniques that give each leather piece a lived-in, authentic character that improves with age.
Where are your items manufactured?
Every pair of shoes and accessories is handcrafted in our workshops in Montegranaro, Italy, by master artisans following traditional Italian shoemaking heritage.
How do I choose the correct size?
Officine Creative footwear typically runs slightly large. We generally recommend sizing down by half a size from your standard luxury brand size. Please refer to our detailed size guide on each product page.
What is your shipping policy?
We offer worldwide express shipping. Orders are typically processed within 1-2 business days, and delivery times range from 3-5 business days depending on your location.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all packaging included. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I care for my leather shoes?
To maintain the unique patina, we recommend using a soft, dry cloth for cleaning and high-quality neutral creams. Avoid prolonged exposure to direct heat or moisture.